Shipping Info

At Pet Toy Solutions, we strive to provide you with the best shipping experience possible. Below, you will find detailed information about our shipping policies, including processing times, shipping rates, and delivery times.

1. Processing Time

1.1. Order Processing: Orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

1.2. Business Days: Business days are Monday through Friday, excluding holidays.

2. Shipping Rates and Estimates

2.1. Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout. The cost depends on the shipping method and your location.

2.2. Free Shipping: We offer free standard shipping on orders over [amount] within [specific region, e.g., the continental United States].

3. Shipping Methods and Delivery Times

3.1. Domestic Shipping:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • Overnight Shipping: Estimated delivery within 1-2 business days.

3.2. International Shipping: We offer international shipping to select countries. Please allow 10-20 business days for international delivery, depending on the destination.

4. Order Tracking

4.1. Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your package.

5. Shipping Restrictions

5.1. P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. boxes or APO/FPO addresses at this time.

5.2. International Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, and fees incurred during the shipping process.

6. Delivery Issues

6.1. Lost or Stolen Packages: Pet Toy Solutions is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

6.2. Incorrect Addresses: Please ensure that your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

7. Delays

7.1. Shipping Delays: Occasionally, there may be delays due to high order volumes, weather conditions, or other unforeseen circumstances. We will do our best to inform you of any significant delays.